Product Information
Materials
All earrings are made with hypoallergenic pieces including:
-Surgical steel stud posts
-Nickle and lead free gold-plated ball end studs
-Nickle and lead free gold plated earring hooks
Polymer clay is a very lightweight medium that is sturdy and maleable. Most styles feature brass components that may tarnish over time with continued wear but is easily washable (see “Cleaning Instructions”)
Cleaning Instructions
To clean polymer clay components simply wipe piece with a soft damp cloth. To clean brass components gently wipe piece with a q-tip soaked in lemon juice and any tarnishing will wipe away.
Earring Care
Polymer clay is very durable but should not be bent or else it could snap. Do not wear them in water. If they do get wet, let them fully dry. Clean with a damp cloth if you do get anything on your earrings.
Store in a clean dry place and avoid direct sunlight for an extended period of time. This can discolor the piece. While some pieces are glazed to seal the product, others are not, therefore treat all pieces the same.
Order & Shipping Information
Processing Time
Orders will be processed within 3-5 business days, unless the item is a pre-order. In that case, processing time can take 7-10 business days.
Local Pick-Up/Delivery
Local pick-up is offered in the following locations:
– Petawawa
– Douglas
– Kanata
Please specify at checkout which option you would prefer.
At this time delivery is not offered.
Shipping Times
All orders are shipping via standard mail, no tracking is provided. If an order is required within a certain time frame, please contact us to arrange upgraded shipping. If your order has not arrived within 3 weeks of shipping please contact us to arrange item replacement.
Customs & Import Taxes
The buyer is responsible for any customs and import taxes that may apply on orders. We are not responsible for delays that occur due to customs.
Returns & Exchanges
Due to sanitary reasons, we do not accept returns. If an item arrives broken or not to your satisfaction please contact us and a replacement will be mailed out.
Miscellaneous
Custom Orders
We LOVE custom orders. Please go to the “Custom & Bridal” section of our site and fill out the form. We will get back to you within 24 hours to discuss your piece.
Wholesale
Wholesale is a huge component of our business. If you are wanting to stock our pieces in your storefront please contact us. We will provide you with a login specific to your store which will make the ordering process quick and easy.